We have to embrace that patients call 911, not just for emergencies, but for when needing solutions to a problem in their world. We have developed and implemented a national, multi-site yet centralized white labeled Nurse Navigation program that takes the lowest acuity 911 callers, triages them into time-based care buckets, and then gets patients the care they need that does not always involve an ER visit.
Also will discuss the use of Paramedics as patient facing in home clinicians in a national Hospital at Home programs. Currently deployed to 8 cities coast to coast, and over 20,000 unique patient encounters for 2022, this is the largest program of the sorts in the US. Will report on some statistics and good saves by this unique new care model for Paramedics that is the future of admitted patients in the US.
Learning Objectives:
understand the utility of a nurse navigation line for low acuity 911 calls.
understand the use of Paramedics as in home clinicians for hospital at home programs.
understand other future utilities of prehospital medicine and how we can greatly be a more integral part of the healthcare system.