This session will explore the principles of feedback for improved performance focusing on examples that are specific, actionable, and behavior-based. Narrative feedback can be the most useful to learners and employees for driving behavior change, but not when it is too general, overly positive, or laden with bias. Together, we will perform narrative makeovers to improve the quality and utility of the feedback provided.
Learning Objectives:
Identify the conditions ideal for giving and receiving effective feedback.
Use phrases to accurately describe performance without provoking an emotional response.
Recognize biased language patterns in narrative feedback based on gender and under-represented status.