Why are the most challenging patients we encounter, the most difficult to talk about? Undoubtedly, the patient care encounters that go flawlessly are easy to discuss. Success brings forth confidence and we are often excited to share our successes. However, if we flip that coin, discussing calls that don’t go as planned is not easy and puts us in a vulnerable state of mind, that hinders communication and stalls learning. Vulnerability is difficult for most, revealing less than awesome patient care is intimidating. We want our peers to respect us and sharing short comings, mistakes, and/or failures is scary. However, the discussion that arises during challenging case reviews can not only impact the clinicians that were on the call directly, but can be very impactful for the other clinicians involved in the case review. What if the feeling of vulnerability was matched with a feeling of confidence? This presentation encourages stepping outside of one’s comfort zone in order to improve clinical practice. We will dive into how mistakes, transparency, and vulnerability builds confidence in yourself and can strengthen the entire program.
Learning Objectives:

Define vulnerability and the impact on open communication
Discuss transparency and just culture.
Analyze the importance of the medical director’s involvement in case reviews and learning.