Every day, EMS leaders are confronted by situations where a true understanding of various emotions can spell the difference between success and failure. Being prepared intellectually isn’t enough; you MUST understand the emotions boiling behind the scenes.

Emotional intelligence - that is, the ability to understand not only your own emotions, but also the emotions of those around you - is integral to individual and professional success. Psychologists hypothesize that 90% of success is based on emotional intelligence (EQ), as opposed to your Intelligence Quotient (IQ). EQ plays a role in negotiations, decision making, communications and many other areas essential to effective leadership.

Join Ray as he uses his extensive background in EMS - from working on the truck to the hallowed halls of State Government - and offers practical advice using real-world scenarios to develop your emotional intelligence and help you succeed in dealing with conflict in your organization.